Terms of Service

Last updated: March 6, 2025

These Terms of Service ("Terms") govern your access to and use of the services provided by Titanware SL ("Titanware", "we", "us", or "our"), including our website (titanware.es), mobile applications, and professional services such as app development, AI integration and custom agent development, and App Store Optimization (ASO).

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

• Company: Titanware SL
• Location: Barcelona, Spain
• Email: jesus@titanware.es

2. Services

Titanware provides the following services:

2.1 Mobile and Web App Development

We design, develop, and maintain mobile applications for iOS and Android platforms using Flutter, as well as web applications. The scope, timeline, and deliverables of each development project are defined in a separate service agreement or statement of work between Titanware and the client.

2.2 AI Integration & Custom Agent Development

We design, build, and deploy AI-powered solutions tailored to your business. These services include:

• Custom AI agent design and development.
• LLM (Large Language Model) integration into existing products and workflows.
• Conversational AI assistants and chatbots.
• Autonomous task orchestration and intelligent automation.
• RAG (Retrieval-Augmented Generation) systems and knowledge bases.
• API integration with AI model providers (OpenAI, Anthropic, Google, etc.).

By engaging our AI services, you acknowledge that:

• You are responsible for providing accurate data and granting access to the systems required for AI integration.
• AI systems may utilise third-party model providers. While we select providers with enterprise-grade security, you acknowledge that data may be processed by these providers in accordance with their data policies.
• AI outputs are probabilistic in nature. While we employ best practices to ensure accuracy and reliability, we cannot guarantee that AI-generated content, decisions, or actions will be error-free in all circumstances.
• You are responsible for reviewing and validating AI outputs before using them in critical business decisions.

2.3 App Store Optimization (ASO)

We provide App Store Optimization services to improve your app's visibility and conversion rates on the Apple App Store and Google Play Store. This includes keyword optimization, metadata management, screenshot and description optimization, and performance tracking. Results depend on market conditions and platform algorithms, and no specific rankings are guaranteed.

3. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information necessary for us to deliver the services.
• Grant timely access to accounts, platforms, and resources as required.
• Review and approve deliverables within the agreed timelines.
• Make payments according to the agreed-upon schedule.
• Ensure that all materials you provide (content, images, trademarks) do not infringe on third-party rights.

4. Intellectual Property

Unless otherwise agreed in writing:

• Upon full payment, the client receives ownership of the custom code, designs, and deliverables created specifically for their project.
• Titanware retains ownership of its proprietary tools, frameworks, libraries, and reusable components used in the delivery of services.
• Titanware reserves the right to use general knowledge, techniques, and experience gained during the project for future work.

5. Data Handling

We take data protection seriously. Our handling of personal data is governed by our Privacy Policy.

• All client data is treated as confidential and will not be shared with third parties except as necessary to provide the services.
• Data processed by AI systems is used solely for the purposes authorised by the client.
• Google Ads API data accessed through our internal campaign management tool is used solely for managing Titanware's own advertising campaigns.
• We implement appropriate technical and organisational security measures to protect client data.
• Upon termination of services, client data will be returned or deleted within 90 days, unless retention is required by law.

6. Payments and Fees

• Service fees are agreed upon before the commencement of work and documented in a service agreement or proposal.
• Invoices are due within the period specified in the service agreement (typically 15 or 30 days).
• Late payments may incur interest at the rate permitted by Spanish law.
• Third-party AI provider costs (API usage fees) may be separate from our development fees, depending on the service agreement.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Titanware shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
• Our total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client to Titanware in the 12 months preceding the claim.
• We are not liable for any losses resulting from changes to third-party platform policies (including AI model providers, Apple App Store, or Google Play), algorithm updates, or service interruptions beyond our control.
• We are not liable for the accuracy or completeness of AI-generated outputs beyond our reasonable control, including model behaviour changes, hallucinations, or biases inherent in third-party AI systems.

8. Warranties and Disclaimers

We provide our services with reasonable skill and care. However:

• We do not guarantee that our services will be uninterrupted, error-free, or that specific results will be achieved.
• Our website and apps are provided "as is" without warranties of any kind, express or implied.
• No advice or information obtained from Titanware shall create any warranty not expressly stated in these Terms.

9. Termination

• Either party may terminate the service relationship by providing written notice as specified in the service agreement (typically 30 days).
• Titanware may terminate services immediately if the client breaches these Terms or fails to make payments.
• Upon termination, the client shall pay for all services rendered up to the date of termination.
• Sections regarding intellectual property, limitation of liability, and governing law survive termination.

10. Use of Website and Apps

When using our website and mobile applications, you agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to our systems or interfere with their operation.
• Reverse-engineer, decompile, or disassemble our software.
• Use automated tools to scrape, crawl, or extract data from our services without permission.

11. Force Majeure

Titanware shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, internet outages, or third-party service failures.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact

If you have any questions about these Terms, please contact us:

• Email: jesus@titanware.es
• Company: Titanware SL
• Location: Barcelona, Spain